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MOODS FAQ and customer service

 

FAQ & CUSTOMER SERVICE

 

Do you have a question for us? You may find an answer to your question in our FAQ section below.

If you can’t find the answer you are looking for, please contact us by filling in the contact form.

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Coffee mug

It keeps beverages warm for up to 5 hours.

The mug is designed to minimize spills when used correctly and kept upright.

The coffee mug is made from double‑walled stainless steel with a leak‑proof PP lid.

No, this product is not dishwasher safe. We recommend cleaning it by hand with warm water and mild detergent to maintain its quality and performance.

No, this product is not microwave safe and not freezer safe.

No, this product is not intended for carbonated beverages. Using carbonated drinks in sealed containers can cause pressure to build up, which may lead to leaking or unexpected opening.