Skip to content
MOODS FAQ and customer service

 

FAQ & CUSTOMER SERVICE

 

Do you have a question for us? You may find an answer to your question in our FAQ section below.

If you can’t find the answer you are looking for, please contact us by filling in the contact form.

We are happy to help!

 

Kids water bottles

Yes, both bottles feature a leak‑proof cap.

Yes, they come with a built‑in straw.

They keep drinks cold for up to 6 hours.

The bottles are made from double‑walled stainless steel and features a PP leak‑proof cap with an integrated PP straw, finished with a silicone head.

These bottles are not intended for children under 4 years old.

No, the bottles are not dishwasher safe. We recommend cleaning it by hand with warm water and mild detergent to maintain its quality and performance.

No, the bottles are not microwave safe and not freezer safe.

No, this product is not intended for carbonated beverages. Using carbonated drinks in sealed containers can cause pressure to build up, which may lead to leaking or unexpected opening.

No, separate or replacement parts are not available for this product.

No, the animal silicone heads are not sold separately.