Purchase
Can I track my order?
A track & trace code will be sent to you by email once your package has left our warehouse. This tracking code will allow you to follow your package.
Can I cancel my order before delivery?
Orders can be canceled before shipment. In case you have not yet received a confirmation of shipment by email, it is still possible to cancel. Please contact our customer service at moods@cookware-co.com (mentioning in the email subject ‘Cancel order’ and your order number).
Is it possible to return my order?
Please contact our customer service at moods@cookware-co.com (mentioning in the email subject ‘Return order’ and your order number). They will assist you. We only accept returns within 14 days after the order was placed.
When can I expect my package?
Our delivery terms are maximum 15 business days.